Day 0–2 · within 48 hours of your enquiry
You write to us.
Through the form below, or directly to the team's email. Sketch the situation in a few lines — where you are, what's stuck, what good looks like. the team reads every submission.
- You bringA few honest lines about the situation
- We bringA first read, on letterhead, within 48 hours
Day 3–5 · A scheduled 30 minutes
A first call with us.
No deck. No paperwork yet. Thirty unhurried minutes on the phone — the team listens, asks the questions that matter, and tells you honestly whether we're the right advisory for the situation. The call is on us.
- You bringWhoever needs to be in the room
- We bringTwenty-eight years of pattern-matching
Day 6–10 · Two pages, signed both ways
An engagement letter you can read in one sitting.
Scope, deliverables, fees, timeline and who-does-what — on letterhead, two pages. Nothing buried, no hourly-fee surprises. You sign once, and the work begins.
- You signA clear two-page letter, not a 20-page contract
- We commitFixed fee, fixed timeline, founder-owned
Week 2 · Reading the room
We read everything.
Books, prior filings, the contracts, the org chart, the family dynamics — whatever the engagement needs. We come back with a one-page "what we found" memo before the first working session, so the conversations are about decisions, not catch-up.
- You shareEverything we ask for in a single ask
- We returnA one-page "first read" memo
Week 3 onward · Weekly or fortnightly
Working sessions on a published cadence.
Standing meetings — usually weekly or fortnightly, in person at your office or ours. Friday status notes by email. SLAs published, missed less than 2% of the time. When we do miss, the team calls before the deadline, not after.
- You getA standing slot in the team's calendar
- CadenceFriday status, every Friday
Engagement end · And the long view
We close cleanly. And stay close.
A closing memo, a handover pack, and a calendar invite for a quarterly check-in. Most engagements roll into a retainer or a follow-up brief — but never automatically. The decision is always yours, written down.
- You leave withA handover pack and an open door
- We stayQuarterly check-in · no auto-renewals