Refund & Cancellation Policy

This policy explains when and how Nexvia issues refunds. We aim to be fair to both sides — you should never feel locked in to work that isn't right for you, and we should never be expected to write off effort already delivered.

1. Discovery call deposit (₹1,000)

The ₹1,000 deposit collected via the "Lock my slot" form on our contact page is a goodwill commitment, not a payment for services. It works as follows:

• If we decide we're not the right fit during the discovery call — full refund within 7 business days, no questions asked.
• If you no-show or cancel within 12 hours of the call — deposit is forfeited.
• If you reschedule with at least 12 hours' notice — deposit carries over to the rescheduled call. Up to two reschedules permitted.
• If we proceed to a project — deposit is fully adjusted against your first project invoice.

2. Project work — cancellation by you

If you cancel a paid project engagement before delivery is complete:

• Within 48 hours of project kick-off — full refund of advance paid, less any non-cancellable third-party costs (e.g., domains, paid plugins, third-party licences) we've already committed.
• After 48 hours and before first milestone delivery — pro-rata refund based on hours worked at our standard rate, less third-party costs.
• After first milestone delivery — refunds limited to the unworked portion; delivered milestones are billable in full.
• After final delivery and approval — no refund. The deliverable, source code, and all assets are handed over to you.

3. Project work — cancellation by us

In rare cases — repeated breach of the engagement Terms, missing required inputs for more than 30 days, or unlawful use of our work — we may terminate an engagement. In such cases:

• You receive a refund for any prepaid amounts not yet earned, less third-party costs and a 10% administrative fee.
• Completed milestones already delivered are billable in full.

4. Subscription & retainer services

For monthly maintenance retainers, automation support, or any subscription billing:

• You may cancel any time. The current month's fee is non-refundable; cancellation takes effect at the end of the current billing cycle.
• If we paused work due to your missing inputs and you cancel, the unworked portion is not refundable since we held capacity for you.

5. How refunds are processed

• Refunds are processed back to the original payment method (UPI, card, netbanking, or bank account) via Razorpay or direct bank transfer.
• Once approved, refunds typically reflect within 5–7 business days, depending on your bank's processing time.
• For card payments, the refund appears as a credit on the same card; for UPI / netbanking, it credits the source account.
• GST already remitted by us on the original invoice is also refunded as part of the total.

6. How to request a refund

Email bagrecha.harsh07@nexviatech.in with the subject line "Refund request — [your name]". Include:

• Original invoice / payment reference (Razorpay payment ID or bank reference)
• Reason for the refund request
• Preferred refund destination (usually the same account / card)

We acknowledge within 1 business day and process within 7 business days of approval.

7. Disputes

If we can't agree on a refund, we'll first try in good faith to resolve through discussion. If that fails, the dispute follows the governing law and jurisdiction set out in our Terms & Conditions: courts of Hyderabad, Telangana, India have exclusive jurisdiction.

8. Contact

Questions about this policy? Email bagrecha.harsh07@nexviatech.in or message +91 81850 89740 on WhatsApp.